We will be performing system maintenance beginning 3/10/2026 at 3:00 AM to 3/10/2026 at 6:00 AM ET. During this time, our site may experience brief intermittent disruptions. Please call Customer Service for any support. Thank you for your patience.
Your session will end in...
You will be redirected back to the home screen if you do not click continue.
Processing your information may take a minute or so. Please do not click the Stop, Refresh or Back buttons.
Thank you for your patience!
If you are experiencing issue with your Pixel 9 Fold please visit Pixel 9 Pro Fold Extended Warranty Program.
File or Track a Claim
Continue filing saved claim
warning If you are experiencing screen flickering or a vertical line on a Pixel 8 you may be eligible for an extended repair program. Please visit Google Store Self Service Portal to check eligibility before filing a claim.
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Deductible Payment.
If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
The provider for some Preferred Care plans has changed. View the table below to identify your protection provider. For support from or to file a claim with Assurant, please continue on this site or call 877-406-4372. For support or to file a claim with Asurion call 866-745-1749, 6 a.m. – 12 a.m. CST or go online to asurion.com/googleclaims.
Date of Incident
Date of Incident is Required
Note: Once submitted, this date cannot be changed.
Required field:
Read our Fraud Notice